What Are The Real Costs of Service?
1. Many consumers believe that new car dealerships are more expensive than independent garages or other retail franchise operations.
Pricing on repairs at new car dealerships is extremely competitive. Most new car dealerships offer menu pricing on a host of services such as oil changes, fluid changes and brake repairs. In fact, with menu-priced items your dealer quite often offers pricing that is equal to, or below what you would pay at other service establishments. Customers know up front what their repair costs will be.
2. Service departments post a door rate for various repair services.
The door rate is the hourly rate charged that generally applies to non-menu items such as engine repairs, transmission work, front-end and other general repairs. When these menu priced items are taken into consideration, the average per hour charge by the New Car Dealership's service department is actually 15-20% below the posted hourly rate.
3. What exactly are consumers paying for when they have their vehicles serviced at a new car dealership?
The prices charged for service work include the expertise of the service management, service advisors and service technicians, state-of-the-art diagnostic shop equipment, and facility requirements.
4. New car dealerships are committed to continuous training of their service staff,
who must be kept apprised of the car manufacturers latest mechanical specifications and technologies.
5. We employ service technicians with high skill levels that specialize in those makes and models that we sell.
Our manufacturer supplies us with the latest information about these vehicles. This includes methods on more efficient and effective ways to solve a repair problem. Central data collection on more frequent repairs is accessible online by your dealer, all leading to a quicker and more accurate diagnosis and repair.
6. Recall information
and warranty repair history are also available only through your new car dealer.
7. Convenience
is another important advantage that new car dealers offer. We provide shuttle service, express service bays, extended hours, and the convenience of booking your appointment online. And last but not least we hold the history of repair for your vehicle that can be retrieved and reviewed at any time.
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